I try to communicate via email if at all possible for many reasons, I can be more clear and to the point in email, I do a LOT of my work late at night when phone calls are unacceptable and I like to have a “paper trail” of correspondence. As a rule when trying to solve multiple problems I prefer to send out individual emails for each problem, this allows me to track what has and has not been done. Obviously if someone has 20 requests in their email, well, I will bend the rule and just send one email.

I am not here to say how bad AOL may or may not be. I know a lot of people use it for their email address and have had the same address for years and years and are very happy with AOL.

However, in this day and age I just do not see the need to use AOL as your business address, it just does not make that much sense. Which looks better, This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or This e-mail address is being protected from spam bots, you need JavaScript enabled to view it ? Obviously the second address just seems more business like.