The group that designs and maintains the Verizon website needs to donate their paychecks to charity and do community service work on the weekends. Things like picking up trash on the side of the highway would be a good start.

I have loathed the Verizon website experience for a long time now, it is just miserable. One time I decided to email them and let them know about some problems I was having using the site. They had a form to fill out on the page, which I did, and then submitted it. Only then did I find out that the comments section only held 255 characters. So my problem was truncated to 255 characters, the rest lost. On the lighter side, I did make sure that the next form I sent them was less than 255 characters by using plenty of 4 letter words.

OK, what is it that I have a problem with the site? Well these are things I have noticed over the years, some might have been fixed, not sure.

I tried to pay my bill once while using AOL. I would enter my UserID and password, but it kept giving me a UserID/Password incorrect error. I could not figure out what the heck I was doing wrong. Then I tried to login by using Internet Explorer (on the same machine) and I was able to get in without incident. I logged out and tried again in AOL, hmmm, invalid UserID/Password error again. Then it dawned on me, when you use AOL your IP address (geek stuff) rotates, so if they are trying to authenticate your session by IP, then it will fail.

My problem is this, WHY did they not have anything that said "AOL users read this first"? This was about 3 years ago when AOL still had about 25+ million users, one would think at least some of the happy AOL'ers used Verizon.

When you try and pay your bill over the net and you attempt to pay less than what they say you owe (they love to put next months charges on and act like that is the amount due now) and click submit you are sent to a new page where the amount you specified is NOW changed to what they think you owe. Nothing is there to indicate they changed the amount you indicated you were paying, you have to change the amount again.

Then when you click submit you get this nag message:

Lastly, this is the worst thing I have seen in years. It appears if you click "Submit Payment" more than once, anyone want to guess what will happen?

Yes, you are correct, you will pay your bill the number of times you click the PAY button. Still, there is a helpful message there to alert you to the fact, and if you do double/triple/quadruple pay, I am sure that "Bob" with a funny accent will be happy to help you.

I would love to know why they do not have a script running to disable the button after one click. I am sure the answer is very cromulent.

Anyway, these are just a few of the things I hate about the Verizon website, email me if you have more examples to add.

PS - Why can't I just pay my bill without logging in? Would it be so difficult if I gave my phone number, name and a checking account/CC # and just paid it?

PPS - Why don't I have direct debit, well you could ask the person that I know whose checking account was charged for 6x their bill once and just how easy it was to get their money back.

PPPS - Read this: Citibank Tricks Man into Overpayment